IT & Web Support Specialist

We are seeking an energetic team player to join our award-winning team. You are the kind of person who likes working in an environment where no two days are the same. You love to problem solve and seek out new technologies and solutions so that you can better aide clients.

You will be responsible for supporting and maintaining computer systems and networks of both the company and potentially, its clients. You understand that in a small agency environment, you can be called upon to provide support in many aspects, from printer or computer set up to server management, or client email troubleshooting to website hosting maintenance. If this is you, we want to hear from you.

This position is part-time, we have office space available if a candidate is looking for a full-time space to operate or freelance from.

Responsibilities

• Confidence and ease working with a diversity of staff and clients
• Enthusiasm when accepting direction and ability to deliver on expectations
• Ability to work efficiently and positively under pressure, stress and tight deadlines
• Be a motivated self-starter, organized, and able to self-direct or work collaboratively
• Provide flexibility and availability of schedule
• Provide support to staff and clients with software, hardware or internet issues
• Install and configure Apple or Windows software updates, programs, Antivirus software, and other server and desktop-based applications
• Support and maintain company IT systems such as switches, firewalls, servers, data backup and storage
• Provide support to our clients as required including on-site network and email troubleshooting, software support, and hardware installation and setup
• Create documentation and network diagrams as required
• Prepare service reports for service jobs on a timely basis
• Submit tickets and work with remote website hosting server support team as required
• Set up new accounts, subdomains and staging sites on hosting server as well as perform website and email database migrations from internal or external servers
• Perform website maintenance, updates and security measures

Experience & Qualifications

• Proficiency in hosting servers, cPanel and domain management
• Strong working knowledge of Microsoft Office products, Adobe Creative Cloud and Google G Suite products
• Strong working knowledge of Microsoft Windows and Apple operating systems
• Working knowledge in essential networking principles and hardware
• Custom coded WordPress & Drupal website programming is considered an asset
• Degree or Diploma in Computer Science, Information Technology, or Web Programming is an asset, but not necessary

Please direct your resume and cover letter to the attention of Deb Shaw

Contact Us

Hey there! Shoot us an email and we'll get back to you, asap.

Not readable? Change text. captcha txt